Global E-Commerce Ten Nation Survey Data: United States, Mexico, Brazil, Denmark, France, Germany, Taiwan, Singapore, China, and Japan, 2001-2002
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This study examined the electronic commerce of establishments across ten nations. Topics included a respondent selection/filter section containing questions about which industry represents their site's primary business, whether their organization had one or more than one establishment, the number of employees at the establishment, and whether they used the Internet to buy, sell, or support products or services. A second topic was the globalization of the firm and the globalization of markets and sourcing. For this section, respondents were asked whether any of their establishments or their headquarters were located outside of their country. In addition, respondents identified the total number of employees in all branches of the organization, the percentage of total sales and total procurement spending from outside of their country, and how much they were affected by competitors in the local area, or inside or outside the country. A third topic was the use of E-commerce technologies. This section queried respondents about their use of computers and email, whether they had a publicly accessible Web site, and if they utilized an intra-net, extra-net, electronic data interchange (EDI), electronic funds transfer (EFT), and a call center. A fourth topic was uses of the Internet, drivers for Internet use, barriers/difficulties to doing business on the Internet, and impacts of doing business online. For this section, respondents were asked about the purpose of using the Internet, whether they were familiar with an Internet marketplace, their participation as a buyer, a seller, or both in an Internet- based trading community, and whether they provide or plan to provide content and services for mobile customer access. Additionally, respondents were asked to rate the significance certain factors and obstacles had on doing business online, and the degree to which they experienced certain impacts since they began doing business online. A fifth topic was online sales, online services, and online procurement. In this section, respondents were asked if their online sales were to businesses, consumers, or both, to provide the percentage of total customer sales and total business to business that were conducted online. In addition, the survey inquired as to whether their Web site supported certain services, whether consumers, businesses, or both utilized these services, and what percentage of their total services were conducted online. Additionally, respondents were asked as to what percentage of the money they spent on certain items, such as direct goods for production, goods for resale, and supplies and equipment for doing business, are ordered online. The final topic was enterprise application strategy and spending. In this section, respondents were asked to identify the extent their Internet applications are electronically integrated with their internal databases and information systems, and their databases and information systems are electronically integrated with those of their suppliers and business customers. Lastly, respondents were asked to list their total revenue for both the calendar and fiscal year 2001, total IS operating budget in 2001, and the number of IT professionals working at their establishment.
